Refund requests
Refunds are reviewed on a case-by-case basis. Contact support with the affected account, invoice or transaction reference, and a short explanation of the issue. Share account and billing details only in a private support conversation.
We consider the circumstances, including billing mistakes, duplicate payments, service problems, and relevant usage records. A refund is not automatic or guaranteed. We will explain the outcome after reviewing the request. Any refund due under applicable law remains available regardless of this policy.
Contact Somny through our Discord support community ↗. For an account, payment, or privacy matter, ask for a private conversation with support. Never post passwords, API keys, full payment details, or sensitive request content in public channels.
Canceling a subscription
Manually paid access ends at its confirmed paid-through date without automatic renewal. Contact support for a renewal or a refund request.
Open Billing → Manage billing in your Somny account and complete the cancellation steps. Check the confirmation and the end date for paid access. A confirmed cancellation stops the next renewal while access continues through the current paid period.
Canceling a subscription does not automatically refund earlier charges. If you also want a refund considered, contact support. If billing management is unavailable, ask support for help before the next renewal when possible.
Unused allowance and incomplete requests
Daily token allowances reset at midnight UTC and do not accumulate or have a cash balance. Unused daily allowance does not automatically qualify for a refund.
If a request’s final usage is not confirmed within 15 minutes, Somny releases its reserved allowance against the original day and does not charge that request later. A token adjustment is separate from a subscription refund. Include the request ID when asking support about an incorrect usage charge.